Shipping policy

Shipping Policy

Last updated: 4 September 2026

At Top Shop Trades, we take care to package every order securely so your Pokémon TCG products arrive safely and in the condition you expect.

UK Shipping

We currently only ship orders within the United Kingdom.

Standard Shipping

Standard UK delivery is available at the shipping rate shown at checkout.

Shipping costs are calculated based on the size, weight and value of your order.

FREE UK SHIPPING

FREE UK SHIPPING ON ALL ORDERS OVER £120

The free shipping offer applies automatically to eligible UK orders with a total product value of £120 or more, after any discounts have been applied and before shipping charges.

Dispatch Times

We aim to dispatch orders within 1–2 working days of receiving payment.

Orders placed on weekends or UK public holidays will normally be processed on the next working day.

Once your order has been dispatched, you will receive confirmation and tracking information where tracking is available.

Secure Packaging

We understand that Pokémon cards and sealed products are collectibles, so we take extra care when preparing your order.

Depending on the product, orders may be packaged using:

Protective sleeves and/or card protection
Bubble wrap/paper alternative
Rigid cardboard protection
Appropriate-sized boxes
Protective packaging for sealed products

Higher-value orders may receive additional protection to minimise the risk of damage during transit.

Delivery

Once your order has been dispatched, delivery times are determined by the delivery service used.

Estimated delivery times are provided at checkout where available.

Please ensure that your delivery address is correct before completing your purchase.

Top Shop Trades cannot be held responsible for delays caused by the delivery provider, although we will always do our best to assist with tracking and delivery issues.

Orders That Arrive Damaged

If your order arrives damaged, please contact us as soon as possible.

Please provide:

Your order number
Photographs of the product
Photographs of the outer packaging
Photographs showing the damage

Please retain all packaging until the issue has been resolved, as it may be required when investigating a delivery claim.

Incorrect Delivery Information

Customers are responsible for providing an accurate delivery address at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required before the order can be resent.

If the order cannot be resent, any refund will be handled in accordance with our Returns & Refund Policy.