Terms of Service

Last updated: 5 September 2026

These Terms of Service govern your use of the Top Shop Trades website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing from us.

---

1. About Top Shop Trades

Business Name: Top Shop Trades
Business Type: Private Limited Company 
Company Number: 17418054
Email: topshoptrades@outlook.com

Top Shop Trades is an independent retailer specialising in Pokémon Trading Card Game products, trading cards, sealed products and related collectibles.

2. Using Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorised access to our website or systems.
• Interfere with the operation or security of the website.
• Copy or reproduce our website content for commercial purposes without permission.
• Use information obtained from the website to carry out fraudulent activity.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.

3. Products

We make reasonable efforts to ensure that all product descriptions, photographs and information are accurate.

However, please be aware that:

• Product packaging may vary slightly from photographs.
• Colours may appear differently depending on your device or screen.
• Manufacturer packaging and contents may change.
• Products may originate from different Pokémon TCG regions and languages.

The relevant product listing will state the applicable language and edition wherever reasonably possible.

It is the customer's responsibility to read the product description carefully before purchasing.

4. Pokémon TCG Products

Pokémon TCG products can contain randomly distributed cards.

Unless specifically stated otherwise, purchasing a sealed product does not guarantee any particular card, rarity, pull rate or monetary value.

Top Shop Trades does not guarantee that Pokémon cards or sealed products will increase or retain their market value.

Card and collectible values can fluctuate significantly.

5. Product Condition

Where a product is advertised as factory sealed, we will take reasonable care to ensure that it is dispatched in the condition described.

Minor imperfections to outer packaging, including small dents, scratches, creases or manufacturing marks, may occur during manufacturing or transportation and do not necessarily constitute a defect in the underlying product.

Where a product has significant damage, we will endeavour to accurately describe this in the listing.

6. Prices

All prices are displayed in GBP (£) unless otherwise stated.

Prices may change at any time without prior notice.

We make every effort to ensure that all prices are correct. If an obvious pricing error occurs, we reserve the right to cancel the affected order and issue a full refund.

7. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation email.

An order confirmation confirms that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to cancel an order where:

• The product is unavailable.
• There is an obvious pricing or listing error.
• Stock information was incorrect.
• We suspect fraudulent activity.
• We are unable to fulfil the order.
• A technical error has affected the order.

If we cancel an order after payment has been taken, you will receive a refund for the amount paid.

8. Payment

Payment must be successfully received before an order is dispatched.

We may offer payment through third-party payment providers such as card payments, PayPal or other payment services displayed at checkout.

Payment providers may have their own terms and conditions, and Top Shop Trades is not responsible for failures or interruptions caused by third-party payment providers.

9. Shipping

Orders are dispatched in accordance with our Shipping Policy.

We aim to dispatch orders within 1–2 working days.

Free UK Shipping

Free UK shipping is available on orders over £120, subject to the conditions set out in our Shipping Policy.

Delivery times are estimates and may vary depending on the delivery provider.

For higher-value orders, we may use tracked and/or signed delivery services.

10. Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy and applicable UK consumer law.

Nothing in these Terms of Service is intended to remove or restrict any statutory rights you may have.

Due to the collectible nature of Pokémon products, we take particular care when processing returns.

Sealed Products

Where legally permitted, change-of-mind returns may not be accepted where a factory-sealed product has been opened, unsealed or materially altered.

Individual Cards

Because of the risk of card swapping, substitution or alteration, we have strict procedures for returns involving individual trading cards.

Where a return is legally required or agreed, returned cards may be inspected against records made before dispatch to verify that the original item has been returned.

Any attempted return involving a substituted, altered or materially different card may be rejected, subject to your statutory rights.

Please see our full Returns & Refund Policy for further information.

11. Damaged or Incorrect Orders

If you receive an incorrect, damaged or defective product, please contact us as soon as reasonably possible.

We may request photographs of:

• The product
• The packaging
• Any visible damage
• Your order information

Please retain the original packaging until the issue has been resolved.

Where a product is faulty, damaged or not as described, your statutory consumer rights remain unaffected.

12. Fraud Prevention

Top Shop Trades takes fraud prevention seriously.

For collectible and higher-value products, we may keep records such as:

• Photographs of products before dispatch
• Product condition records
• Packaging records
• Serial numbers or other identifying information where applicable
• Dispatch and delivery information

These measures are intended to protect both customers and our business.

Attempted fraud, payment abuse, chargeback fraud or returning a substituted product may be reported to the appropriate payment provider or authorities where appropriate.

13. Intellectual Property

All original content created by Top Shop Trades, including our:

• Logo
• Branding
• Website design
• Original photographs
• Product descriptions
• Graphics
• Written content

is owned by or licensed to Top Shop Trades unless otherwise stated.

You may not reproduce or commercially use this content without our prior written permission.

Pokémon, Pokémon TCG and associated characters, names, artwork and trademarks remain the property of their respective owners.

Top Shop Trades is an independent retailer and is not affiliated with or endorsed by The Pokémon Company, Nintendo, Creatures or GAME FREAK unless expressly stated.

14. Third-Party Services

Our website may use third-party services, including payment providers, delivery services, analytics providers and other Shopify-integrated services.

Those providers may have their own terms and privacy policies.

Top Shop Trades is not responsible for services that are outside our reasonable control.

15. Website Availability

We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted access.

We may temporarily suspend the website for:

• Maintenance
• Updates
• Security reasons
• Technical issues
• Circumstances beyond our reasonable control

16. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms affects your statutory rights under UK consumer law.

Subject to those rights, Top Shop Trades will not be liable for losses that:

• Were not reasonably foreseeable;
• Were outside our reasonable control; or
• Result from circumstances unrelated to our failure to meet our obligations.

17. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

• Postal or courier disruption
• Severe weather
• Natural disasters
• Industrial action
• Government restrictions
• Technical failures
• Cybersecurity incidents
• Supplier disruption
• Other events beyond our reasonable control

Where possible, we will keep affected customers informed.

18. Privacy

Personal information is handled in accordance with our Privacy Policy.

Information may be collected and processed where necessary to:

• Process orders
• Take payment
• Deliver products
• Respond to customer enquiries
• Prevent fraud
• Meet legal obligations

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website or legal requirements.

The latest version will be published on this page.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, where legally applicable.

20. Governing Law

These Terms are governed by the laws of England and Wales, unless applicable UK consumer legislation provides otherwise.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply.